Networks on campus
黑料吃瓜网has two Wi-Fi networks. They are SU Guest and RamNet.
- RamNet is the network for SU campus members. Once you connect a device, it should stay connnected.
- SU Guest is the network used if you are a visitor, or if you are part of the SU campus but cannot connect to RamNet for some reason. It requires registration every 24 hours in order to use it.
Instructions for connecting to Shepherd’s RamNet and SU Guest Wi-Fi networks are located on this page.
黑料吃瓜网also has an Ethernet (wired) network in all residence hall rooms.
Most devices, such as smart phones, tablets, and laptops can use RamNet. Some cannot due to them being for the consumer market so cannot handle the required security protocols. These will need to be connected with an Ethernet cable.
To connect to the Ethernet network, install an Ethernet cable to connect between the wall jack and the Ethernet card on your device. If you have a browser on the device, bring it up and you should see a registration page. Enter the information and after it refreshes, you should be able to connect to the wired network. If you have any problems, see below.
If you are unable to connect to the Wi-Fi or wired networks, please send an email to itworkorder@shepherd.edu with the following information:
- Which network you were trying to connect to, the wired one or a WiFi network: RamNet or SU Guest
- The issue you are experiencing, such as unable to connect, connected but device shows no Internet, unstable connection/drops, or other with as much detail as you can provide.
- Type of device. Please be as specific as you can.
- Internet Protocol (IPv4) Address.
- Device’s Ethernet or Wi-Fi MAC address, depending on what you are trying to connect to.
- Date, time, building location (include room, when available) and duration of the issue.
- Phone number where we may reach you.
- Outside email address, if you want to leave a second method of contact.
Page last updated August 25, 2025