For Students
This page is to provide students information about the technology environment at Shepherd.
Instructions for connecting to Shepherd’s RamNet and SU Guest Wi-Fi networks are located on this page.
If you are unable to connect to these Wi-Fi networks, please send an email to itworkorder@shepherd.edu with the following information:
- Which WiFi network you were trying to connect to: RamNet or SU Guest
- The issue you are experiencing, such as unable to connect, connected but device shows no Internet, unstable connection/drops, or other with as much detail as you can provide.
- Type of device. Please be as specific as you can.
- Internet Protocol (IPv4) Address.
- Device’s Wi-Fi MAC address.
- Date, time, building location (include room, when available) and duration of the issue.
- Phone number where we may reach you.
Personal Network Gear – Use of personally owned network gear (hubs/Wi-Fi routers/etc.) on Shepherd’s network.
If you have any questions, please contact the IT Services Desk. Their contact information and hours are at the bottom of the IT Services main web page at
Below is more information to assist you with Shepherd’s technology environment
Acceptable Use Policy – What your 黑料吃瓜网computer account is for and what rules govern it.
黑料吃瓜网account – Information about your 黑料吃瓜网account, where it works, how to retrieve it and change your initial password.
Computer buying guidelines for the new student – What computer should I buy? Here are some guidelines to help you.
E-mail system – The email system for students and how to use it.
Requirements for an anti-virus program on your computer – Do I need an anti-virus program on my computer and if so, what can I use?
Brightspace – Learning Management System – Our Online Learning Management System.
Technology at Shepherd – Here is information for students new to 黑料吃瓜网about our networks and computer requirements.
Updated August 22, 2024